Local American Family Insurance Agent Tim Cruz earns top honor for customer service

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Local American Family Insurance Agent Tim Cruz earns top honor for customer service
The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.
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American Family Insurance, For USA TODAY NETWORK-Wisconsin Published 10:00 a.m. CT March 23, 2018
Tim Cruz(Photo: Courtesy of American Family Insurance)
FOND DU LAC – Tim Cruz, an American Family Insurance agent, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.  
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“Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family Insurance customer experience vice president. “As recipients of the American Star Excellence in Customer Experience Certification, this select group of agents has earned the highest praise from our customers for consistently providing the outstanding service our customers expect, and deserve.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. 
Cruz has been an agent for American Family since June 1987. His office is located at 218 N. Seymour St., Fond du Lac. 
Read or Share this story: http://fondul.ac/2DPdmqL
From The USA TODAY NETWORK

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